{"id":1014,"date":"2026-03-27T13:58:10","date_gmt":"2026-03-27T13:58:10","guid":{"rendered":"https:\/\/marturiidulci.md\/?page_id=1014"},"modified":"2026-05-12T10:16:27","modified_gmt":"2026-05-12T10:16:27","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/marturiidulci.md\/ru\/politica-de-retur\/","title":{"rendered":"\u041f\u043e\u043b\u0438\u0442\u0438\u043a\u0430 \u0432\u043e\u0437\u0432\u0440\u0430\u0442\u0430"},"content":{"rendered":"<p>La <strong>M<\/strong><strong>\u0103<\/strong><strong>rturii Dulci<\/strong>, ne dorim ca fiecare eveniment s\u0103 fie perfect, de aceea punem mare pre\u021b pe calitatea produselor noastre. Av\u00e2nd \u00een vedere natura produselor comercializate, v\u0103 rug\u0103m s\u0103 parcurge\u021bi cu aten\u021bie condi\u021biile de retur de mai jos.<\/p>\n\n\n\n<p><strong>1. Excep<\/strong><strong>\u021b<\/strong><strong>ii de la Dreptul de Retur (Produse care NU se returneaz<\/strong><strong>\u0103<\/strong><strong>)<\/strong><\/p>\n\n\n\n<p>Conform legisla\u021biei \u00een vigoare din Republica Moldova (Hot\u0103r\u00e2rea Guvernului nr. 1465\/2003, Anexa 2), urm\u0103toarele categorii de produse <strong>sunt exceptate de la dreptul de retur<\/strong>:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Produsele alimentare <\/strong><strong>\u0219<\/strong><strong>i perisabile: <\/strong>Fiind produse de cofet\u0103rie\/dulciuri, acestea \u00ee\u0219i pot pierde calitatea sau termenul de valabilitate rapid \u0219i nu pot fi returnate din motive de igien\u0103 \u0219i protec\u021bie a s\u0103n\u0103t\u0103\u021bii.<\/li>\n\n\n\n<li><strong>Produsele personalizate: <\/strong>Orice produs care a fost realizat conform instruc\u021biunilor dumneavoastr\u0103 specifice (imprimarea numelor, a datelor de nunt\u0103\/botez, alegerea unei culori specifice de panglic\u0103 sau design creat special pentru comand\u0103). Aceste produse nu pot fi rev\u00e2ndute c\u0103tre al\u021bi clien\u021bi. <\/li>\n<\/ul>\n\n\n\n<p><strong>2. Condi\u021bii de Reclama\u021bie (Produse deteriorate sau gre\u0219ite)<\/strong> De\u0219i produsele personalizate nu se returneaz\u0103 \u201edin r\u0103zg\u00e2ndire\u201d, accept\u0103m reclama\u021bii \u00een urm\u0103toarele situa\u021bii:<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li><strong>Erori de personalizare: <\/strong>Textul sau designul final nu corespunde cu varianta confirmat\u0103 de dumneavoastr\u0103 \u00eenainte de livrare.<\/li>\n\n\n\n<li><strong>Produse deteriorate \u00een timpul transportului: <\/strong>De\u0219i ambal\u0103m produsele cu maxim\u0103 grij\u0103, dac\u0103 acestea ajung \u00een stare necorespunz\u0103toare.<\/li>\n\n\n\n<li><strong>Produs incomplet: <\/strong>Lipsa unor elemente din colet fa\u021b\u0103 de comanda achitat\u0103.<\/li>\n<\/ol>\n\n\n\n<p><strong>3. Procedura de Reclama<\/strong><strong>\u021b<\/strong><strong>ie<\/strong><\/p>\n\n\n\n<p>Dac\u0103 a\u021bi identificat una dintre problemele de mai sus:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Termen: <\/strong>Reclama\u021bia trebuie transmis\u0103 \u00een maxim <strong>24 de ore <\/strong>de la recep\u021bionarea coletului.<\/li>\n\n\n\n<li><strong>Dovezi: <\/strong>Trimite\u021bi fotografii clare cu produsul defect\/gre\u0219it \u0219i cu ambalajul coletului pe adresa de e-mail <strong>info@marturiidulci.md <\/strong>sau pe WhatsApp \/ apel telefonic la num\u0103rul <strong>+37360681460<\/strong>.<\/li>\n\n\n\n<li><strong>Solu\u021bionare: <\/strong>Dup\u0103 analizarea reclama\u021biei, vom proceda, dup\u0103 caz, la:\n<ul class=\"wp-block-list\">\n<li>Refacerea \u0219i expedierea gratuit\u0103 a produselor corecte (\u00een regim de urgen\u021b\u0103).<\/li>\n\n\n\n<li>Restituirea contravalorii produselor afectate \u00een contul bancar de pe care s-a efectuat plata online.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n\n\n\n<p><strong>4. Anularea Comenzii<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>O comand\u0103 poate fi anulat\u0103 f\u0103r\u0103 penalit\u0103\u021bi doar \u00eenainte ca aceasta s\u0103 intre \u00een procesul de produc\u021bie\/personalizare.<\/li>\n\n\n\n<li>Dac\u0103 procesul de personalizare a \u00eenceput deja, suma achitat\u0103 online nu mai poate fi rambursat\u0103, deoarece materialele \u0219i timpul de lucru au fost deja alocate comenzii dumneavoastr\u0103 unice. <\/li>\n<\/ul>\n\n\n\n<p><strong>5. Restituirea Banilor<\/strong> \u00cen cazul \u00een care o reclama\u021bie este acceptat\u0103, restituirea banilor se va face exclusiv prin metoda de plat\u0103 utilizat\u0103 la achizi\u021bie (pe cardul bancar), \u00een termen de maxim <strong>7 zile lucr\u0103toare <\/strong>de la solu\u021bionarea reclama\u021biei.<\/p>\n\n\n\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>La M\u0103rturii Dulci, ne dorim ca fiecare eveniment s\u0103 fie perfect, de aceea punem mare pre\u021b pe calitatea produselor noastre. Av\u00e2nd \u00een vedere natura produselor comercializate, v\u0103 rug\u0103m s\u0103 parcurge\u021bi cu aten\u021bie condi\u021biile de retur de mai jos. 1. Excep\u021bii de la Dreptul de Retur (Produse care NU se returneaz\u0103) Conform legisla\u021biei \u00een vigoare din&#8230;<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_bst_post_transparent":"","_bst_post_title":"","_bst_post_layout":"","_bst_post_sidebar_id":"","_bst_post_content_style":"","_bst_post_vertical_padding":"","_bst_post_feature":"","_bst_post_feature_position":"","_bst_post_header":false,"_bst_post_footer":false,"footnotes":""},"class_list":["post-1014","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/marturiidulci.md\/ru\/wp-json\/wp\/v2\/pages\/1014","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/marturiidulci.md\/ru\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/marturiidulci.md\/ru\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/marturiidulci.md\/ru\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/marturiidulci.md\/ru\/wp-json\/wp\/v2\/comments?post=1014"}],"version-history":[{"count":5,"href":"https:\/\/marturiidulci.md\/ru\/wp-json\/wp\/v2\/pages\/1014\/revisions"}],"predecessor-version":[{"id":1419,"href":"https:\/\/marturiidulci.md\/ru\/wp-json\/wp\/v2\/pages\/1014\/revisions\/1419"}],"wp:attachment":[{"href":"https:\/\/marturiidulci.md\/ru\/wp-json\/wp\/v2\/media?parent=1014"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}